Value & ROI

ServTrax™ is a comprehensive asset management solution which adds value to both resellers and their customers.

As a business partner reseller, you see immediate and significant value through increased efficiency of the services renewal process. Your revenues will increase through renewal growth, while internal expenses decrease through streamlined processes. The ServTrax™ solution includes a powerful reporting utility which significantly enhances your ability to forecast sales and set budgets. The ServTrax™ solution solves the common problems most resellers have tracking renewal opportunities and the changes which may impact those renewals.

For end users, in addition to helping you manage service contracts, the ServTrax™ solution also provides a single repository to store all of your other asset information. Through ServTrax, you can track data such as; physical locations; serial numbers; software licenses; service center contact information; service histories, Visio diagram and other technical data and specifications. The ServTrax™ solution also provides several customizable fields to store information unique to your environment. Your asset data is accessible anytime, from anywhere you have access to the internet. The ServTrax™ shared database allows both reseller and customer to view and update contract and asset information as changes occur. ServTrax™ maintains a detailed log of all changes from request initiation through approval.

ServTrax’ most important value add is generated through the strengthening of relationships between our business partners and their install base.

ROI

On average, the ServTrax™ partner spends less than 1% of services revenue on ServTrax™ access fees. The return on investment is generated in many areas:

• Increased Revenue – ServTrax™ partners routinely achieve a 100% renewal rate. Automated renewal event notifications make sure every renewal opportunity is acknowledge and executed.
• Reduced Cost – the adaptable quote utility allows for the creation, archival and management of detailed services quotes, allowing more efficient contract management, using fewer resources.
• Increased New Sales – End-user asset management features create a powerful sales tool to help penetrate new accounts as well as expand market share within your existing customer account base.
• Improved Budget Control – ServTrax’™ versatile reporting capabilities strengthens sales forecasting and annual budgeting resources for both reseller and end-user customers.
• Fewer Errors – Initial audits typically find between 25% and 35% of service contracts are unregistered, expired or inappropriately deployed. Realignment of service agreements produces significant savings to the customer.